Refund policy

We want you to love what you ordered. If something isn't right, you may return it within 30 days of delivery. Items must be unworn, unwashed, in original condition with all tags attached and in the original packaging. Email support@orvoon.com with your order number to register your return before shipping — unregistered returns cannot be accepted. Items marked Final Sale are not eligible for return. Return shipping costs are the responsibility of the customer; we recommend tracked shipping and keeping proof of shipment. Original shipping fees are non-refundable. Once your return is received and inspected, your refund is processed within 10 business days to your original payment method, plus up to 3 business days for your bank. Need a different size or color? Email us and we'll help you arrange an exchange. Damaged or faulty items: contact us within 48 hours of delivery with your order number and clear photos; our team responds within 24–48 hours. ORVOON LTD — support@orvoon.com